Segmenta SC is responsible for the protection and use of data gathered directly from our website or from any of our customer satisfaction surveys, interviews and group sessions, face to face meetings, virtual meetings, forms written without help from the interviewer or via telephone communications.

In the case of collecting financial data and the exchange of information with the client, whether that be online, through social media, email, verbal exchange, telephone call, written exchange or through directories (printed or electronic); your information may be used to receive updates on new products, services, discounts and can be transferred or transmitted to any of the companies that comply with SEGMENTA SC and/or tertiary which hold a working relationship with us, along with specialists who work to provide a better product or service.

In the case of customer satisfaction surveys, interviews and group sessions, face to face sessions or online sessions, questionnaires filled out without the help of an interviewer, automated telephone calls or non automated calls, your personal information will be linked to your responses only if you authorize us to:

a) Evaluate the quality of the work SEGMENTA SC has provided, to gather and discuss suggestions.

b) For our clients to give us their opinion on our services and hear feedback on products they provide or could directly provide. In either case your personal data will be transmitted and transferred only to the company that contracts us for the study of a certain product and which you participate as an interviewee.

For the previously stated reasons, we could ask for one or more of the following personal data points:

In the case of customer satisfaction surveys, in order to evaluate with more precision your socioeconomic profile, we must ask for the following information which is considered confidential under virtue of the Federal Law of the Protection of Personal Data in Possession of Particulars:

In accordance with the proceedings established by ARCO policies, you have the right to access, rectify, cancel or oppose the processing of your personal data or revoke any consent given.

To understand the proceedings, requisites or deadlines, you can reach out to our customer support line.

If you do not express any opposition to the aforementioned handling of your personal data, it will be considered as consensual.

SEGMENTA SC maintains all rights to actualize this privacy policy in accordance with the law, likewise the same applies for any internal policies which benefit our clients and participants in our surveys, any changes made can be found at:

www.segmentagroup.com